PRIVACY POLICY
At ROCKET CASH INC., Corporation Number: 1000785610, registered office address: 155 East Beaver Creek Rd, 24-147, Richmond Hill, Ontario, Canada, L4B2N1, hereafter referred to as the "Company", "website", "we", "our", "us", we are committed to the privacy of every person.
We understand that our clients, employees, and business partners we cooperate with, entrust important personal information to us, and we are responsible for protecting and safeguarding this data. Our privacy policy covering personal information (herein also referred to as personal data or personal information) is described below.
Our Privacy Policy is developed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). We, as an organization covered by PIPEDA must generally obtain your consent when we collect, use or disclose your personal information. You have the right to access your personal information held by the Company. You also have the right to challenge its accuracy.
Personal information can only be used for the purposes for which it was collected. If we aregoing to use it for another purpose, we must obtain your consent again.
1. Who are We?
The Company is a Money Service Business (MSB) registered in Ontario, Canada. We provide payment solutions to online merchants in cooperation with Acquiring Banks and Acquirers, and onboard such merchants using outsource compliance and verification service providers (hereinafter – cooperation partners) worldwide.
Your personal information is controlled and protected by us, is accessible to us and our cooperation partners processed by one or more of such cooperation partners depending on the services provided to you. All the cooperation partners of the Company follow and adhere to appropriate safeguards in line with either PIPEDA or the applicable law of their jurisdictionfor the processing of personal data such as General Data Protect Regulation GDPR, regulation 2016/679 of the European Parliament and Council of the 27 April 2016.
2. What Data We Collect and How do we Use it
The personal data we collect and the processing of such information will vary depending on the purpose and scope of the particular use or engagement. Under PIPEDA, personal information we may require includes: age, name, ID numbers, income, credit records, loan records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs).
2.1 Visitors to our Websites
When someone visits our Website, we collect standard internet log information and details of visitor behaviour patterns. This information is collected via the use of cookies. You can find out more about this in our Cookies Policy
This information is processed to improve website use, for our internal purposes including the administration of our website, market research, data analytics and compliance with our legal obligations, policies and procedures.
2.2 People who Send us a Request for Information
Our Website provides functions that allow users to request information about our services. The information collected through the request for information function on our websites is the following:
- information you provide in the fields of the online form;
- IP address;
- date, time and data of our website/s access; and
- identification data of the used browser.
You can also contact us via email, or social media to request information. We will, therefore, be collecting any information you provide to us or available on the relative media used. We will also collect any correspondence in furtherance of the request. This information is necessary for us to respond to your request. General and preliminary information will be provided to you without the requirement of any other additional personal information. An identification document and other personal information will be requested to comply with anti-money laundering rules and to be able to provide you detailed and specific information to your request. If you are not able or unwilling to provide such information, we will not be able to provide any further information.
Any personal information that you provide to us via these processes will be used and processed to:
- provide you with the information you requested;
- follow up with you on such request;
- comply with any legal or regulatory requirement including compliance with anti-money laundering rules; and
- for our internal purposes including the administration of the flow of such information, market research and data analytics, internal record keeping and/or to improve our products.
2.4 People who Use our Services
When a person is being provided a service, we collect information as required by statutory obligations, principally information required by anti-money laundering rules and regulations, and information required to be able to provide the service. If you are not able or unwilling to provide such information, we may not be able to provide the service/-s.
The scope of information collected varies depending on the service/-s being provided. We will typically collect all relevant data, including information about our client's personal assets, goals and preferences. Any personal information so collected will be used:
- to provide you the relative service/-s; and
- to comply with any legal duty including compliance with anti-money laundering rules.
2.5 Prospective Employees
If you apply with us for a job we will collect the following information on you:
- name and contact details;
- your previous experiences and details of your previous jobs (CV);
- education diploma;
You are not obliged to provide this information although your application may be affected. The information we collect will be used:
- to assess your suitability for employment;
- to contact you on the progress of your application; and
- comply with any legal or regulatory requirement.
We may request you to allow us to process your personal information to contact you for any other vacancy that may arise. Should you consent, we will contact you whenever a suitable vacancy will arise.
On acceptance of an employment offer, we may collect the following information:
- identification document;
This additional information collected is processed to undertake pre-employment checks. This information is necessary to finalize your employment process.
2.6 Employees
In addition to the information provided during the recruitment process, on employment, we will require you to provide the following details:
- bank details to process salary payments; and
- emergency contact details.
This information is required and will affect your employment if not provided.
2.7 Cooperation partners and Suppliers
On cooperation partners we work with and suppliers that provide us a service, we collect information as required by statutory obligations, principally information required by anti-money laundering rules and regulations and information required for the collaboration or the provision of the service by the supplier to us. If you as a cooperation partner or supplier are not able or unwilling to provide us such information, we will not be able to collaborate with you or use your services.
Any personal information so collected will be used:
- to contact you in furtherance of the collaboration or supply of service;
- for our internal purposes including the administration of the flow of such information, data analytics, internal record keeping, financial and market research; and
- to comply with any legal duty including compliance with anti-money laundering rules.
3. Legal basis for Processing
We only collect personal data and process it on the following legal basis:
- when you request our services or you are an employee, a cooperation partner or a supplier, our legal basis for collecting and processing information is based on and the requirements for the performance of a contract or to take steps to enter into a contract and/or legal regulations, mainly anti-money laundering regulations;
- our legal basis for collecting and processing your personal data when you opt-in to receive information for us, or to participate in a conference, workshop is based on your consent;
- we may collect and process information for legitimate interest, primarily to protect us from legal action or claims from third parties, including you and/or to protect our legal rights and/or those of our employees.
4. Recipients of Personal Data
We may disclose personal information legally in the following scenarios:
- for the performance of a contract or to take steps to enter into a contract; and
- to cooperation partners that are required for the provision of services to you and with your consent.
- when there is a legal requirement to do so;
- if we are requested to do so by a governmental or regulatory authority or by a court of competent jurisdiction;
- to enforce our contractual terms;
- in cases or merger or acquisition of our business or parts of it to the new owners;
- to protect us and our employees from legal action or claims from third parties, including you;
5. Cross-Border Transfers of Personal Information
We are subject to PIPEDA as all businesses that operate in Canada and handle personal information that crosses provincial or national borders in the course of commercial activities are subject to PIPEDA, regardless of the province or territory in which they are based (including provinces with substantially similar legislation).
6. Our Responsibility under PIPEDA
We must follow the 10 fair information principles to protect your personal information, which are set out in Schedule 1 of PIPEDA. By following these principles, we will contribute to building trust in our business and in the digital economy.
The principles are:
- Accountability
- Identifying Purposes
- Consent
- Limiting Collection
- Limiting Use, Disclosure, and Retention
- Accuracy
- Safeguards
- Openness
- Individual Access
- Challenging Compliance
7. How Long do we Retain the Data
We retain the personal information that we collect from you only for as long as required for statutory, business, tax, or legitimate interest purposes. Your information is retained in electronic or paper format or both. When it is no longer required, it will be deleted or destroyed. Should you wish to obtain information on the specific retention period of any personal information we hold on you, please contact us on
8. Your Rights
Your principal rights are:
- right to be informed about the personal data we collect and how we process it - this policy aims at providing you with this information;
- right to access – you have the right to obtain confirmation that your personal data is being processed and have the ability to access it;
- right to modification – you have the right to request the modification of any personal data we hold on you if it is incorrect or incomplete;
- right of portability – you may ask us to forward to you the personal data we hold on you and which is portable at law in a structured, commonly used and machine-readable format or to transmit that data to another data controller, where it is technically feasible to do so
- right to erasure – you have the right to request the removal of your personal data, which shall be deleted, unless there is a legal requirement or reason for us to continue processing or storing it;
- right to restrict processing – you have a right to restrict or withdraw consent to the processing of your personal data. In such cases we are permitted to store your data, but not to process it further unless there is a legal requirement or reason for us to continue processing it;
- right to object to processing for specific reasons at law, being the following:
- processing based on legitimate interests or the performance of a task in the public interest or in the exercise of official authority,
- direct marketing, including profiling to the extent that it is related to such marketing activities,
- processing for scientific or historical research purposes or for the purpose of statistics; and
- you have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with PIPEDA.
For any requests in furtherance to the above, please contact us on
We shall reply at the very earliest and deal with your request by not later than 30 days from receipt by us of your request.
9. Changes to this Privacy Policy
We keep our privacy policy under regular review. If any change in this privacy policy will affect the way we collect or process any personal information, you will be provided with prior notice via email. Your continued use of services or websites after any change to this privacy notice will constitute your acceptance of such change.